Privacy Policy

Effective Date: October 11, 2025
Website: https://chirotwentytwo.com.au

1. Introduction

Chiro Twenty Two (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our clinic.

By accessing our website, using our services, or providing your personal information, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you or from your interactions with our website, including but not limited to:

a) Personal Information

Full name
Email address
Phone number
Address or suburb
Date of birth (if provided during booking)
Health information relevant to your chiropractic care (if voluntarily provided during consultation or pre-appointment forms)

b) Website and Marketing Information

Email subscription preferences
Feedback, testimonials, or enquiries submitted through our contact forms
Technical data such as IP address, browser type, and device information (collected via website analytics tools)

We only collect information that is reasonably necessary to provide our chiropractic services or manage our business operations.

3. How We Collect Information

We collect personal information in several ways, including:

When you make an online booking through our website or third-party booking platform
When you subscribe to our email list or blog updates
When you contact us via email, phone, or website form
When you attend our clinic and provide information in person
Automatically through cookies and analytics tools, such as Google Analytics, to improve website performance and user experience

You may choose to remain anonymous or use a pseudonym when contacting us, except where it is impractical for us to provide a service without identifying information (e.g., booking an appointment).

4. Purpose of Collection

We collect and use your personal information for the following purposes:

To manage appointment bookings and patient records
To communicate with you regarding your appointments, enquiries, or health-related information
To send newsletters, health articles, or promotional content (if you have opted in)
To improve our website, services, and patient experience
To comply with legal, professional, or regulatory obligations

We will not use your information for any purpose other than those disclosed here unless permitted or required by law.

5. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

To healthcare professionals involved in your care (with your consent)
To third-party service providers who assist in operating our website, booking system, or email marketing (such as Cliniko, Mailchimp, or similar platforms)
When required by law, court order, or government regulation

All third-party providers are required to handle your personal information in accordance with Australian privacy standards and solely for the purpose of providing contracted services.

We do not sell, rent, or trade your personal information to any third parties.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

Secure servers and password-protected systems
Encrypted data transfers (HTTPS/SSL)
Restricted access to personal data by authorised personnel only

If we no longer require your information, we will take reasonable steps to securely delete or anonymise it, unless retention is required by law or professional regulations.

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect information about website traffic and usage patterns.
You can disable cookies through your browser settings, but this may affect the functionality of the site.

We may use Google Analytics or similar tools to gather non-identifiable data such as page views, time spent on site, and referral sources to improve our website performance.

8. Email Communications and Marketing

By subscribing to our email list, you consent to receive updates, educational articles, or promotional materials from Chiro Twenty Two.

You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly at hello@chirotwentytwo.com.au.

9. Access and Correction

You have the right to:

Request access to personal information we hold about you; and
Request correction of any inaccurate or outdated information.

Requests should be made in writing to hello@chirotwentytwo.com.au.
We will respond within a reasonable timeframe and may require identity verification before providing access.

10. Overseas Disclosure

While most data is stored in Australia, certain third-party service providers (such as cloud-based email or booking systems) may store information on servers located overseas.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

11. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
The revised version will be posted on our website with an updated “Effective Date.”

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Chiro Twenty Two
22 Stephen Street, Mount Barker SA 5251
📧 hello@chirotwentytwo.com.au
🌐 https://chirotwentytwo.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.